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General Questions
Common questions about Toyon Auto, services, ordering process, and support.
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New Car Questions
Answers to frequently asked questions about new vehicle purchasing, availability, and delivery.
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Used Car Questions
Learn more about vehicle inspections, condition reports, and used car purchasing.
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Auto Parts Questions
Find information about auto parts selection, compatibility, shipping, and support.
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Q:
What shipping methods do you use for international orders?
A:
We offer multiple international shipping methods including Ro-Ro shipping, container shipping (FCL/LCL), and air freight for urgent orders. The shipping method is selected based on product type, destination, and customer requirements.
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Q:
How long does international shipping usually take?
A:
Shipping time depends on the destination country and shipping method. On average, delivery takes 15–45 days by sea and 5–10 days by air freight. We will provide a detailed shipping schedule before shipment.
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Q:
Do you handle customs clearance and export documents?
A:
Yes, we provide full export support including commercial invoices, packing lists, bill of lading, and other required documents. We can also assist with customs clearance in most destination countries.
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Q:
Can you ship to my country?
A:
Yes, we support global shipping to Africa, the Middle East, South America, Southeast Asia, and Europe. If you are unsure, you can contact us and we will confirm shipping availability for your region.
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Q:
Do I need to pay the full amount upfront?
A:
For most orders, we require a deposit (usually 30%) to confirm production or reservation, and the balance is paid before shipment. For long-term partners, more flexible terms may be available.
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Q:
Can I get a refund if I cancel the order?
A:
Refund policies depend on the order stage. If production has not started, partial refunds may be possible. Once production or shipment begins, cancellation terms will follow the agreed contract.
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Q:
What is the ordering process?
A:
Our standard process is: Inquiry → Quotation → Confirmation → Payment → Production/Preparation → Shipment → Delivery We will guide you step by step to ensure a smooth transaction.
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Q:
What are the advantages of buying used SUVs from China?
A:
China offers a wide selection of high-quality used vehicles, competitive wholesale pricing, efficient export logistics, and flexible sourcing options, making it an attractive choice for international buyers.
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Q:
Can you recommend suitable vehicles for my local market?
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Yes. Based on your country, customer preferences, budget, and market demand, we can recommend the most suitable Chinese SUVs and other vehicle models to support your business growth.
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Q:
Do you support long-term partnerships with overseas dealers?
A:
Yes. We are committed to building long-term partnerships by providing stable vehicle supply, flexible procurement solutions, professional export services, and responsive customer support.
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Q:
What inspections are completed before delivery?
A:
Each vehicle is checked for engine performance, transmission operation, braking system, suspension, electrical components, tires, interior condition, and exterior appearance before shipment.
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Q:
What is included in the new car price?
A:
The price typically includes the vehicle cost, factory specifications, and export preparation. Additional costs such as shipping, taxes, and customs duties depend on your destination.
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Q:
Do new cars come with a warranty?
A:
Yes, all new cars come with a manufacturer’s warranty. The coverage period and terms vary depending on the brand and model.
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Q:
Can I customize the car configuration?
A:
Yes, we support customization for certain models, including color, interior, engine type, and optional features based on manufacturer availability.
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Q:
How long is the delivery time for new cars?
A:
Delivery time typically ranges from 2 to 8 weeks depending on model availability, production schedule, and shipping destination.
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Q:
Are your used cars inspected before sale?
A:
Yes, all used cars undergo strict inspection before export, including mechanical, electrical, and exterior condition checks.
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Q:
Can I get a vehicle history report?
A:
Yes, we provide vehicle history reports including mileage verification, ownership records, and accident history where available.
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Q:
What is the mileage of used cars?
A:
Mileage varies depending on the vehicle. Each listing clearly states the exact mileage and condition report.
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Q:
Do you offer warranty for used cars?
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Yes, selected used cars come with a limited warranty depending on age, mileage, and condition.
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Q:
Can I inspect or test the car before purchase?
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Yes, we support third-party inspection services and can provide detailed photos, videos, and reports before purchase.
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Q:
Are used car prices negotiable?
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Yes, pricing may be flexible depending on order volume, condition, and market availability.
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Q:
How do I know if the part fits my vehicle?
A:
You can provide your vehicle model, year, and VIN number, and our team will confirm compatibility before purchase.
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Q:
Do you offer OEM and aftermarket parts?
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Yes, we supply both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts depending on your needs and budget.
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Q:
Are your auto parts brand new?
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Yes, most of our auto parts are brand new. We clearly label any refurbished or remanufactured parts if applicable.
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Q:
Do you provide installation instructions?
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Yes, basic installation guidance is provided, and for complex parts we can offer technical support or manuals upon request.
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Q:
How fast is shipping for auto parts?
A:
Standard shipping takes 7–15 business days depending on destination and stock availability. Express options are also available.